MY SON TURNED IN THE TRAILER ON THE DATE IT WAS SUPPOSE TO BE TURNED IN. THEY WERE TO BUSY TO GIVE HIM A RECEIPT, SO MY SON TOOK PICTURES OF DROPPING IT OFF. MY SISTER DOWN IN GA. KEPT GETTING PHONE CALLS ABOUT THE TRAILER. I CALLED MY SON AND TOLD HIM THAT THEY HAD NOT PUT IT IN AS BEING RETURNED YET. HE CALLED AND THEY SAID IT WILL GET DONE. 8 DAYS LATER THEY STILL HAD NOT TURNED IT IN. SO, MY SON CALLED THE MAIN OFFICE IN CHARLOTTE AND TALKED TO (KIM). WHILE HE WAS STILL ON THE LINE THEY CALLED THE EXPRESS AUTO SERVICES AND HAD THEM TURN IT IN. I FEEL LIKE THIS WAS VERY UNNECESSARY AND CAUSED ALOT OF WORRY AND ALOT OF CALLS. IF MY SON HAD NOT TAKEN PICTURES I FEEL LIKE BECAUSE OF WHAT THEY DID I WOULD HAVE BEEN CHARGED FOR ALL OF THOSE DAYS. IF THEY CAN'T STAND UP TO YOUR STANDARDS AND POLICIES AND DO WHAT IS RIGHT FOR THE CUSTOMER, THEY DO NOT DESERVE TO HAVE THE NAME OF DEALER FOR UHAUL.
BEVERLY J
Express Auto Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kinston, NC 28501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The manager was helpful and did an excellent job of providing us with a trailer on Sunday-Monday of the new year holiday.
Gail KThis was the worst place to rent a car dolly this guy was Lacy, Open real late , I've had to wait for him to get to the rental place for like 2 hrs not recommend to any body..
jose r