Location was NOT WHAT WE WERE TOLD WHEN RENTING. It was further away, over a very busy bridge, and in downtown MTL as opposed to in Chateguay literally across the street from the move in location. We were told we were to return to the Chateguay location when renting, and only told we need to return to downtown MTL after we had arrived at the move-in location. The U-Haul staff on the phone was entirely unhelpful and not willing to give a discount or accommodations for the huge inconvenience this caused. The fact that the larger Chateguay location "does not accept 20ft trucks" is entirely unbelievable, when the MTL location was tiny - the truck barely fit in the lot. Furthermore, if that location does not accept 20ft trucks, we should NEVER have been told it was available as a drop off in the first place. Furthermore, the location was a run down, dirty, sketchy corner store in a bad neighborhood. This experience spoiled my view of U-Haul, and I will be seriously considering another company when renting my next moving truck.
COLIN G
Depanneur 7 Jours
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Salle, QC H8R2A7
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- 4.0 Average Customer Rating
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Truck was full of ice and snow we had to dig out and clean off. There was no washer fluid in it and the tires were terrible.
Carla SExcellent service from the entire UHaul team. Even made a few calls that were answered asap and solved all of our issues! Thank you.
Ruth EFront left wheel air pressure was at 36 psi.. I inflated it myself to the recommended 57 psi. Back left blinker not working. The truck was the dirtiest uhaul i have ever rented. I think it never had a cleaning and the truck had low mileage of 22k km.
Joel RThe door opening was much smaller (5 inches in Width and 10 inches in height) than advertised. When I complained about it to customer service they said that there is nothing they could do and that I would have to pay for the full rental plus gas and that if I initiated a charge back on the basis of the product delivered being useless due to its much smaller dimension than advertised, they would consider it fraud and act accordingly. Not only that but I got hung up on twice when asking to get a copy of the recording (as it said I could ask for in the automated recording when contacting the regional office)
Charles B