When I picked up the trailer, the employee present was unable to help me hook up the trailer to my vehicle. She called the owner, who was equally unsuited to be of help. Because of the situation and need for a trailer, I accepted the trailer AND then had to go and buy a connector for the lights on the trailer. I had to leave the trailer unattended at the pickup site (on the side of the road) and travel to two auto parts stores before I could find the proper connector. I had to lift the trailer myself on the tow ball, connect the chains, test the lights, and break lights! No one from U-Haul was present to assist. I was only satisfied with having a trailer with none of the support from U-Haul. I am very, very, very disappointed in the service and the reaction from U-Haul after I dropped the trailer off and informed them of my experience! I will try to avoid using U-Haul in the future and discourage others who ask.
Cheryl A
Yardi Towing And Recovery Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La grange, GA 30240
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Very helpful when I arrived.
Ron DThis location is an abandoned building with no signage. No person around. Telephone number had nothing to do with the business - it was a recorded marketing message.
KYLE VDealer was not present for pickup. Had to call a Uhaul representative to find the guy. When he did finally show up, he had no idea what he was doing. Trailer was NOT properly hooked up. Dealership was SKETCHY at best. Would very confidently suggest revocation of his dealers agreement.
Steven BFuel was half full, vehicle was dirty floor was full of dirt.
Pierre B