Rental process was easy, truck was clean except a milky substance that was splashed all over the inside windshield, location was great for us. However the grumpy guy behind the counter that helped us when we picked up the truck had the personality of a rock. When you have a job like that you should probably be friendly to your customers! He seemed annoyed that we were even there at all.... making him do his job. Rude!
NIKKOLE M
Horizan Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lacey, WA 98503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I returned after hours but the parking lot was still full of cars and cars for sale were parked in the same lot as the u haul return and could easily cause a traffic jam.
MADISON ATypically the gas in a U-Haul is filled when you pick it up. I have never experienced picking up a U-Haul that was less than half-full. Not sure if this should be maintained by the facility. Also, I was unsure why I had to register and provide all of my details again when I arrived, if I did everything when I booked it.
TATIANA SI was provided a different trailer than what I rented. The ratchets were so wet and rusty that I got covered in rust trying to ratchet my vehicle in place. The worst part is that one of the tire straps was not long enough to hold my average size tire, it must have been damaged and cleaned up to look ok. Overall, I'm horribly displeased with this U haul experience.
AMY Cexcellent customer service and helpful
JOHN G