I was charged for 20 miles I anticipated I might drive the vehicle before I had left the office. When I returned the vehicle, I had only actually driven 15 miles. Instead of getting a credit for the extra 5 miles, I was charged an additional $7.06. I will not use this location again.
RANDY G
Horizan Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lacey, WA 98503
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Customer Reviews
- 3.5 Average Customer Rating
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I had booked the UHaul to drop off closer to my destination, but got a call while I was travelling that the original location couldn't take the UHaul anymore. Instead, I was shuffled to this sketchy location to drop off the UHaul that was about 15 miles out of my way (round trip). It was very hard to find out how to get into the parking lot. No clear signage from the *busy* Pacific Ave. Once I got into the parking lot, there was nothing that indicated what to do. I parked the uhaul, took pictures of everything, walked to the front where it looked like there is an office and found it to be closed (this was still early afternoon). Sign said to check out on the app, so I had to go back and redo all the photos in the app. The location has a serious overgrowth problem and not enough space to take photos conveniently. The other thing that was frustrating about this booking is that I started my booking by giving my pickup and drop off time. Just like I do whenever I rent a car and the price I book/quote I expected would cover that time. I only found out after dropping it off that I was given exactly 24 hours from pick-up time. I had said I would drop it off by 7pm. You should have just told me it would be three-days charge. If I had known you hadn't accounted for the extra few hours I would have adjusted my pickup and drop off time appropriately. Felt like a bait and switch.
Jerry RPlace was behind a shared facility. Easy to find and easy to park the truck. The check in process and key drop off were easy as well.
AVINASH DWorst experience I've ever had. The guy was twenty minutes late to even open the store. Had zero customer service skills. The truck was OK at best. Has a power steering issue. Power steering pump screams before even fully turning. I paid for a $20 rental, and was charged $40 for mileage. I drove 29 miles. I was also left with 1/8 of a tank, I put $15 in, dropped it off with 1/8 of a tank, and was charged $9 for fuel. Overall charges of $95 for 3.5 hours usage. That's completely offensive. I will never use Uhaul again. I want my mileage charges back because that is garbage being charged $1.39/mile and fuel after I put fuel in the truck. Especially for the garbage service I received.
JOSHUA CI had to drop off in a location that was far from my original drop off location. When I got there I had to pull around and park in a field with no clear idea where to park. The field had huge water puddles and there were goats roaming around.
ANGIE M