The bare minimum in customer service, the van was not clean, but it was ready. Nothing else to say about this location.
JOHN Z
Lacey Express LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lacey, WA 98503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
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So easy! And friendly service!
REBECCA GYour personnel stated that it was okay to drop off the truck after hours and that there would not be a charge, but I was charged a fee anyway. If he had been truthful about the charge I would have brought it back during business hours to avoid the fee. This is fraudulent misinformation. I was also charged a cleaning fee. The truck was dirty when I picked it up with hazy window grime. I was charged a cleaning fee as well. Poor service and misleading I formation all around.
Lorna EPlease update your credit card terminal to allow tap from credit card If not available, please offer to assist customer to check in on the app instead. Customer rep did not seem to know this was a possibility.
LUKE-HIEU NMade a reservation for a truck and a moving dolly. when I picked up the truck I was told there was not dollys and the reserving one did not guarantee one would be available. WFT?!...that is like being scheduled for a surgery and the doctor telling you that simply because we are operating on you, doesn't mean the equipment to perform the surgery will be available. The front desk person was rude and dismissive. Hopefully this is not the norm for U-haul and I will be booking future trucks at another location
MICHAEL F