I came in there was two guys behind the counter and instead of walking down there and bringing the truck to me. Instead they gave me the keys and I had to find it. And a good thing I walked around it cause the door was open. I'm 65 years old and disabled and I had no business in the yard
ANTHONY P
Horizan Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lacey, WA 98503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The gentlemen at the front desk had no customer service disposition.
FABIANA PMy rental experience was generally smooth, though there was initial confusion as my reservation was not immediately found in the system. Fortunately, Mohammed provided excellent assistance, ensuring that I received the trailer I had booked, and the process went seamlessly thereafter. I returned the trailer within five hours, well ahead of the full-day rental period. It would be highly beneficial if U-Haul considered offering a discount for early returns, incentivizing customers who efficiently use their rental time while optimizing fleet availability.
FARIS AAll went well. Thank you.
MICHAEL BRental process was easy, truck was clean except a milky substance that was splashed all over the inside windshield, location was great for us. However the grumpy guy behind the counter that helped us when we picked up the truck had the personality of a rock. When you have a job like that you should probably be friendly to your customers! He seemed annoyed that we were even there at all.... making him do his job. Rude!
NIKKOLE M