The rental was clean however it was not running correctly. The check engine light came on immediately the engine misfired so I got about 9 mpg. The steering was defective it pull left so I had constantly pull the wheel to the right. The front end wandered when I went over a rough path on the interstate the truck would violently pull left & right, the wheels would shimmy, shocks bottomed out going over expansion joints. The rear wheels leaked air had to pull over about 75 miles to refill tires. Overall the truck was far from safe, BUT u haul sent me a text the day before the rental stating the pick up location didn’t have any box truck that I needed to pick up from a different location. I call your 972-436-6017 number was told there were no 15’ trucks available that only the 209 s shady shores drive had 1 truck. I ended up taking that rental because I needed to be out of the apartment by 5 pm 7/19/2025. It’s just a matter of time someone will get hurt using that rental (lic plate AJ88358; Arizona), do better & fix that truck
RODEL D
Quickship Mail & Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Dallas, TX 75065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Jennifer and her staff are the best!
THOMAS KThere should be a sign that states the drop off box is in the back of the building
kaila mMake it more obvious on the website that there is mileage to be charged and that it is not unlimited.
JACOB GJennifer and Jasper were great Thank you
MICHAEL R