Unfortunately it wasn’t a very good experience at this location… the inside of the store was extremely messy and chaotic. When I arrived to drop off the trailer there was only one lady working and while she was talking to a customer she instructed me to go outside to find a piece of equipment that pulls the trailer and unload the trailer by myself and to bring the trailer to the back. Then when I asked for paperwork to prove I dropped the trailer off her response was “don’t worry about it, it’s a process checking it in. I have to scan it in and do a bunch of stuff in the system” maybe not exact words but I basically left not knowing what was going on. I mentioned that the paperwork stated that I would be refunded $100 “on delivery” of the trailer… she said it will be taken care of when I drop the truck off the next day. When I dropped off the truck the next day it was a different lady working who couldn’t answer any questions I had. Her responses were to call the 800 number every question. She was sitting in a wheelchair in the doorway of the office and I couldn’t get in… she literally sat there for about 15 minutes reading my paperwork online ONE HER PHONE as I stood in the sun sweating and waiting for her response to how I would be getting the $100 refund. She had no answers for me. Just kept saying “call the 800 number” ALSO, when I was at the Santa Rosa location I heard the wonderful staff talking about how a customer had overpaid for the gas fill up and that they received the picture of the gas line inside the truck so they could refund the customer the difference. I filled the truck with gas because I had no way to know how full it was… I showed her that when I received the truck it was 3/4 full and that I filled it completely. She said there was no way to get a refund because I should’ve stopped the gas and climbed into the truck to check the line while filling up the talk. AGAIN I wasn’t given any paperwork proving that I delivered the truck back just like I wasn’t given any paperwork when I delivered the trailer the day before… it was a HORRIBLE EXPERIENCE in Lake Elsinore. A WONDERFUL experience in Santa Rosa
Charles D
Santinis Party Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Elsinore, CA 92530
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was a little put off by the note on the door during open hours. But given it is a small operation, I can overlook that. They did have a large selection of trailers and trucks. Easy to get back on the road as well.
ANDREW CMaria is amazing.
Jacob WThe shocks on the truck were a bit worm out and the seats in the cab had lost most of their padding. This made for a rough ride!!
Stephen CDropped off at night and the dark sketchy parking lot was completely dark with zero lights. I passed the location the first time because it was so dark . Probably the worst drop off spot ever for a night time drop off.
Traves S