Your system was not working properly. I was told to take a picture of my driver's license with my phone and it would not work over and over and over I tried. Finally the lady for U haul was able to get a live person on the phone to take care of the problem. Not to mention I reserved a U haul truck I week in advance to pick up in Oak Grove Louisiana they didn't have one so I had to drive 30 miles out of my way to Lake Providence to get one. Why didn't they go pick it up during the week? Then I made my move to Bastrop went to turn it in. In Bastrop the place was closed. So I called U haul. And ended up having to take it another 30 or so miles out of my way to bring it to Monroe to drop off. So altogether y'all cost me about 3 extra hours on Saturday 30 dollars in extra gas ⛽. Plus gas in my friends car to follow me all over God's creation. It was the most horrible experience ever with U Haul.
Jonathan U
Home To Home Family Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Providence, LA 71254
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Everything Went Very Well And The Customer Service People Was Excellent 👌
WILL EAll went well Thanks
RENSO HBrakes were awful! Not their fault but uhaul business fault!
JENNIFER AWe had a reservation and the woman acted like she didn’t know about the reservation. It took a bit to find it. She said the truck was just brought in. That didn’t make me feel very comfortable, was it checked over by an employee before it was rented to me to make sure it was ok to drive to Texas? She asked if I knew the truck and trailer numbers I was supposed to receive. She did go out and clean the truck before she gave me the key. She said the trailer is by the truck. I said it’s not hooked up? She said no. I said I have no idea how to hook it up. She got someone to hook the trailer to the box truck.
Linda H