Pickup location was zero help. Got charged an extra $30 for coverage that I very clearly declined but the person ringing it up didn't seem to understand anything. I tried to fight it but it was so painful that it was just worth paying an additional $30. Then I dropped the trailer off on Sunday after calling the number - I had to switch drop off locations because the one I was returning to had a gate closed. I called the number, dropped it at the new place and was told that was sufficient. Then I called back on Monday to confirm the drop off and make sure everything was accounted for - got transferred 3 different times and was ultimately told I was fine and would get a receipt. Didn't hear anything. Called on Tuesday and was told they had a site manager actively driving over there to check it in and that I'd get a receipt within 30 minutes. Didn't hear anything. Called back on Wednesday and wasn't hanging up until I could get an answer. Was told they had a site manager driving over there to check it in and I'd hear back within 30 minutes. 3 hours later I finally heard back and got the receipt and got charged another $30 for an extra day. Terrible experience overall.
CRAYDEN D
Stop4Gas One LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, CO 80226
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Customer Reviews
- 3.5 Average Customer Rating
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Vehicle had a broken windshield wiper. Clerk tried to fix it unsuccessfully. They had another truck it was newer but clerk said it was already reserved. After half an hour clerk finally said I will let you take that one. It is already reserved? Then the price went up above the price quoted when I reserved the truck even though I showed the clerk the email with the quote. Never again! I don't appreciate the lie, the extra half hour to pick up the truck and the price discrepancy. Also they don't refund for packages of furniture pads even if unopened which they don't mention during the reservation and they charge more for mileage on weekends. Penske or Budget rental will get my business in the future.
CYNTHIA MGreat staff, they take good care of their trucks, clean and adapt to the road, very kind & helpful
Ryan BThe location did not have 1 of 2 furniture dollies I rented and I wasn't made aware of this until I arrived to pick up the trailer and other items I rented. I was told to go to another (nearby) location and they would have the other furniture dolly. The other location did not. Ultimately, we made one furniture dolly work, but our task would have been much easier with the 2 furniture dollies as intended. The individual who checked us in was conducting a personal phone while dealing with us.
MARK FJose is awesome! We will be return customers if and when we need to rent anything again. Thx Much
ANGELA A