The location did not have 1 of 2 furniture dollies I rented and I wasn't made aware of this until I arrived to pick up the trailer and other items I rented. I was told to go to another (nearby) location and they would have the other furniture dolly. The other location did not. Ultimately, we made one furniture dolly work, but our task would have been much easier with the 2 furniture dollies as intended. The individual who checked us in was conducting a personal phone while dealing with us.
MARK F
Stop4Gas One LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, CO 80226
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Customer Reviews
- 4.0 Average Customer Rating
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Jose is awesome! We will be return customers if and when we need to rent anything again. Thx Much
ANGELA AThe attendant was new to the position and didn’t know how to check in the returned trailer. Uhauls online app wasn’t functioning properly. I had to call U-Haul customer service the next day to confirm that the trailer had been returned since I could reach anyone at the drop off location
ERIK PIt's not easy to get a truck into this franchise. The parking situation for putting a truck there is even worse. I do believe the woman behind the counter was as helpful as she could be. I have used U-Haul Many times before, but my experience between the tried to get answers and the push on the app which is unnecessary has made me decide this is the last time.
DAVID GDon’t make me back in the trailer
Richard F