The price for the time slot was misleading. I was over charged. Money was taken out of my account twice when I returned the uhaul with gas and in the same condition I got it in. I will not recommend this location to anyone!!!
TITIAUNA R
Big Cat
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lanett, AL 36863
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I would like to honestly share the inconvenience I experienced while renting a U-Haul truck. I had clearly made a reservation for 6:30 am and adjusted my entire moving schedule to fit this time. However, due to a malfunction with the U-Haul mobile app and the instructions from the customer service representative, we were told we could not rent the truck until 10:00 am. Additionally, the online app randomly changed my reservation time to 11:00 am - 11:00 pm, which was frustrating. I was very disoriented, and this caused both my moving schedule and costs to increase drastically. Fortunately, after trying several options, I was finally able to receive the keys after 7:15 am. However, the Hand Dolly and Floor Dolly I had rented were not in the truck. As a result, I had to waste time and money searching for alternatives to rent them from other places, and the moving workers were left idle, wasting money as well. Moreover, even though the app showed that the Hand Dolly and Floor Dolly were unavailable, I found that the rental fees for both items were charged on the receipt when I returned the truck. Because of your service, I ended up paying a lot of additional costs. The U-Haul app is very inconvenient and lacks professionalism, especially for older individuals who may find it difficult to use. I hope you will reconsider this and make necessary improvements, especially considering that many people renting trucks for moving purposes do so early in the morning.
kukhyun lThe woman at the counter was FaceTiming with someone, and literally asked me to wait so she could go out to her car and finish her conversation…
Megan PWorst experience ever.
Anthony RThe young man was so very sweet and helpful though very difficult to understand as his accent was thick!
Cynthia S