first off, I reserved a 15ft truck in N. Lansing. then, I was redirected to potterville location because a 15 ft truck was not available at this location. I showed up in potterville and there was not a 15ft truck available there. so the owner said "we will get you a truck and deliver it to your address. well then, the dispatch called me and asked why I didn't pick up the rental and we don't offer that service. So, the owner in potterville lied to me about the delivery. I ended up with a 10ft truck instead. I wasn't offered anything for all the inconvenience. I wasted 4 hours trying to get a truck. you would think logistics would have had a handle on this problem. they didn't...not a happy customer
SAMUEL L
La Automall
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lansing, MI 48910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I scheduled a counter pickup. When I got there they were closed. I hit a Ring doorbell and started talking to a man. That was one person. Then, Anthony called me and said he changed it this morning to a remote pickup. I was not notified of this. He then told me to get the key out of the lock box and take the truck. The truck that I was assigned to was hooked up to a car trailer that I had to take off. I did not know how to do that and struggled for about 15 minutes until a man came to help. Then we struggled for about 30 minutes and finally got the trailer off of the truck. Unfortunately this was a bad start to our 14 hour day. In addition to all of this the truck has a major leak in the exhaust and was extremely loud during the entire trip. I would not recommend this U-Haul location in the future.
Ron RWe were overcharged by 75 miles at $1.19 a mile. We never left Lansing/East Lansing and only had the truck for 3 hours most of that parked loading and unloading at dorms and storage areas. We went maybe 25 miles. We were charged for 100. I was in a hurry to make a plane in Detroit after moving my daughter out of her dorm and failed to take a picture of the odometer. Lesson learned.
Lauren GThe location opens mid day.
Donna JUsed a car hauler but the straps are worn a bit, it's winter and the straps are stiff and frozen covered in ice which made it harder to use but we got it figured out. End of traps are worn and frayed.
ISABELLA L