The UHaul representative was excellent. He was very professional and ensured that my equipment was set to go when I left.
Kenneth M
La Automall
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lansing, MI 48910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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first off, I reserved a 15ft truck in N. Lansing. then, I was redirected to potterville location because a 15 ft truck was not available at this location. I showed up in potterville and there was not a 15ft truck available there. so the owner said "we will get you a truck and deliver it to your address. well then, the dispatch called me and asked why I didn't pick up the rental and we don't offer that service. So, the owner in potterville lied to me about the delivery. I ended up with a 10ft truck instead. I wasn't offered anything for all the inconvenience. I wasted 4 hours trying to get a truck. you would think logistics would have had a handle on this problem. they didn't...not a happy customer
SAMUEL LI scheduled a counter pickup. When I got there they were closed. I hit a Ring doorbell and started talking to a man. That was one person. Then, Anthony called me and said he changed it this morning to a remote pickup. I was not notified of this. He then told me to get the key out of the lock box and take the truck. The truck that I was assigned to was hooked up to a car trailer that I had to take off. I did not know how to do that and struggled for about 15 minutes until a man came to help. Then we struggled for about 30 minutes and finally got the trailer off of the truck. Unfortunately this was a bad start to our 14 hour day. In addition to all of this the truck has a major leak in the exhaust and was extremely loud during the entire trip. I would not recommend this U-Haul location in the future.
Ron RWe were overcharged by 75 miles at $1.19 a mile. We never left Lansing/East Lansing and only had the truck for 3 hours most of that parked loading and unloading at dorms and storage areas. We went maybe 25 miles. We were charged for 100. I was in a hurry to make a plane in Detroit after moving my daughter out of her dorm and failed to take a picture of the odometer. Lesson learned.
Lauren GThe location opens mid day.
Donna J