Booked a 9’ cargo van, this location only had the availability, as I’ve booked multiple times for 10’ trucks at other locations nearby that had availability. Longest process at check in desk, guy kept repeating himself and made me feel incompetent and always repeating steps over and over. Process took extra minutes with him going over rules and policy. Also, I booked for 6pm because the website allowed it. They have called me multiple times to arrive at 4pm or 5pm - I confirmed I was aware of closing time and would make it slightly after 5p. Kept getting told hours when I was already aware and another employee said there’s going to be another agent to assist me— so why keep blowing my phone up? I checked in before 5:30p? Longest process ever, getting things moved is another issue and your team took so much of my unnecessary time
Brittaney B
Ship Las Vegas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89148
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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First of all, I was dealing with one of the guys and then here comes the other guy trying to be the big bad boss or whatever trying to tell this guy what to do with his rude self so he told me I had to get the insurance I did not want the insurance. I said I never heard that before I’ve never gotten it you know maybe once but then he went on to say well you can just go back there then which really pissed me off because why are you being rude and he charged me for the insurance anyway and then they charge me after hours fee. That’s not my fault it’s closed on Sundays. But with this insurance, it asked me if I want to decline it and I said yes so I don’t know what kind of documents he trumped up but they asked me and I said checked declined they’re gonna get a bad review for me and half a star if that.
LAVONE CMatthew was very helpful and polite
MERSCEDE AIt is not good uhal return too expensive too much I never go there not anymore I can't afford too much over price they told me don't worry I told them pay again they said not need pay again because I shock too much $400 can't afford and I don't like go there uhal fort apches 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎crazy too much instead and it is not good price total 👎👎👎👎👎👎👎👎👎👎👎 no good 👎👎👎👎👎👎 wrongful price total amount advise cheat shame instead 👎👎👎👎👎👎👎👎👎👎 I don't Believe it deposit 129.00 paid it already withdrawal and. Can't afford additional 354.00 crazy instead can't afford wrongs. Total 129.00 plus 354.00 =483.00 don't make Sense wrongful and retaliation instead they did not tell me how much I don't like them instead
LASHAWN ENeed more parking space
MARCELINO P