I booked at the Bridgeville, DE location a week ahead of time. Got a call a day later and was told I needed to go to the Seaford, DE location for the 20 foot truck. I get to Seaford and they have NO trucks and the attendant there had no clue, was of no help, and barely spoke English. I then had to call your customer service line and be told to go to a 3rd location in Laurel, DE to get the truck I actually booked. This was a giant waste of time and it took another 20 minutes for the guy to get the truck I finally got going. When a customer books a week ahead of time, the truck they request should be at their first choice of pick up. And if you’re going to tell someone to go to a different place then the truck better be there. Felt like I was jerked around through the whole process.
Joshua D
Unique Auto Accessories
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laurel, DE 19956
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Parking area is very crowded and made drop off difficult. My return was not immediately processed as I was told to leave the key and I would receive an email. The next day I was contacted inquiring if I had returned the rentals. My return was not processed until the drop off location was contacted by the company.
BRIAN WParking lot very crowded. I dropped off rentals and was told to leave the key and I would get an email. The next day I received correspondence from the company inquiring if I had returned the rentals. It wasn't until the company reached out to the drop off location that my return was processed.
BRIAN WThe worst customer service i have ever received. The service center provided absolutely zero help with moving the trailer or hooking it up. Thank goodness I had my son with me to do that i could have never done that myself. We were treated very poorly in my opinion.
KELLIANNE NIt’s a really good thing we knew how to backup with a trailer attached. Leaving the lot and returning to the lot was very difficult….lot was all junked up with vehicles. Made it virtually impossible to get the trailer out and in. We will never use this lot again.
Maurice T