The only employee there had not handled a rental by her self. She did not know exactly what to do and called her supervisor. They had to search for my information and finally found it. There needs to be a little more training involved.Joe A.
Trailer Rental & Towing in Laurel, MS at Alliance Energy No 4
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Laurel, MS 39440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Excellent customer serviceToney M.
employee told me I HAD to hook up my own trailer, that they NEVER did it for you- it was against their policy. TOTALLY WRONG! Also, u-haul booked the wrong trailer for me and it took 3 phone calls and well over an hour to fix it, and I don't think it's right yet. Horrible hold times, then they put you on hold at least two more times trying to fix things and still don't fix it, so then have to call again and be on hold for at least 20 minutes.Cheri P.
The truck was not at the location listed. I had to drive to another location to pick it up.James S.
Everything was great! Customer service, the pickup and return of equipment and the quality of the service was excellent.Susa K.
The only problems I had were with the safety chain hooks. They were too small to fit correctly and one safety chain did not have a hook at all!Charles R.
Trailer was in great condition. Staff was friendly and easy to work with.brad B.
Everything was great.Tasha R.
Keep been who you areDOREMUS J.
The SERVICE WAS HORRIBLE! The cashiers had bad attitudes & they charged my card 3 separate times!!! This is a SCAM!shonkiria W.
This was a nightmare!! Original equipment was tore up, very dirty and had drugs on cab. I was 30 minutes early to pick up reservation and checked in on line. I was 2 hours late getting my rental because nobody was able to help me and had to go to another location in order to get another truck and trailer. Original location truck had spike in tire and they were going to send it down the road. Clerk told me I would have to wait until 10am to get truck because she doesn't handle Uhaul. I had movers ordered at house at 9am and it was after 10am before I was able to secure equipment to get to house. Also I ordered pads and dolly but original location didn't have them. They were going to make me drive to another location to get them. I ordered 12 but only got 7 No help to get truck picked up or equipment hooked up. Worst customer service I have ever seen. Auto transport was broken but didn't know until after we were on the road I would love to tell my experience.Joe Z.
Truck was dirty in cab and cargo areaâ€¢â€¢â€¢ People are extremely nice and professional â€¢â€¢â€¢ Some things just fall through the cracksGary F.
Very professional and helpful.Michael F.
Was told by clerk that Uhaul did not take cash and did not make refunds in cash. Had to contact Uhaul and then the Area Field Manager to get my refund. BUMMER!!Steven H.
Very nice people in this location. I was greeted with a smile and had a great experience.Antwain W.
The only complaint was that the trailer had no jack, therefore had to be lifted on the hitch. The trailer was parked on a slightly grassed incline, that required it be lifted and moved at the same time. The person renting the trailer pointed at the trailer from the store window and told me to have a great day, never offering to help..John F.
need A good selection of equipment in several locations.Richard L.
The Lady did not have any idea if I had a reservation. And she made wait over 30 minutes to give me the Truck.Carlos V.
When the truck was picked up the person there had no idea what was going on. Also, the truck only had a 1/2 tank of gas, yet we were required to have it full when we brought it back? Doesn't seem right.eduardo A.
Slow service. Attendant was some what inexperienced. took too long 30+ minutesJOHN G.
Very niceSherri D.
It was good but need uhaul certified person familiar with proper connecting a tow trailer.Eric A.
Young girl at counter rude and not helpful. Truck should have been staged with keys and wasn't. Spent 30 minutes on phone with 3 different Uhaul reps before girl would give us the keys.Mark P.
Customer service five star service ??????????Darron S.