I would need the have someone to call me back. I rented a 20’ box truck from a U haul dealer. Error was made from the Dealer and U Haul is charging me for it! Not acceptable will here from me or a lawyer if not refounded Let me explained how: I live in quebec, we speak french over here and the dealer in quebec didn’t even speak french or english. took me a minute or two to understand that he didnt speak french. I spoke english for him to understand me better. I speak good english.The guy that rented to me the box truck was also maybe 102 years old and. This was at 7:50/8:00Am I told him many time that i needed a one way drop of and that i would get the truck back there because i have no vehicule in my possession. So clearly i told him 2/3 more time and he say “yaya i show you blablabla” Later that day when we dropped off the truck at u haul, not in lavaltrie. They say we will arrange something because of the poor management of lavaltrie. Not even 10 minutes later i get a call from U haul, saying that i will have to take the truck back to lavatrie(250km back). I told that i could because i dont have a car there AND i dont even own a car. He told me the ONLY way to work this around is to pay the fee. (6:00/7:00pm). I told him its not my fault that the guy didn’t speak english or anything. Your guy from u haul clientel services told me that i had a contract with u haul. But in reality a contract is something sign and explained. So no i didnt have a contrat with Lavaltrie U Haul i explained him. He then re told me to just pay, but couldn’t tell me how much. We went back and forth on whats a contract and how much we was going to charge me. He then told me i was for sure going to pay and there was no other way the he hanged up on me! So either you will here from me again or maybe you should charge the person in the wrong -> the owner of U Haul of lavaltrie, not me Please call me back 4385044350
Olivier D
Depanneur Mac Donald
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lavaltrie, QC J5T3L3
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- 4.0 Average Customer Rating
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Nothing special. IT was my first experience driving such truck. Funny, confortable, a/c, etc. The rental store was ok and conciencious. Fast and fait. Thank you to all of you. I've already dental from you on Montreal.
France DUn contrat en français aurait été agréable. Mais pour l'ensemble bien satisfaisante pour l'efficacité.
MARIECLAUDE BVery expensive
Francis CIl m’a arnaquer sur la facture lors du retour d’équipement !
Dominic B