Changement de véhicules et Changement d'adresse. C'est pas rassurant Mauvaise surprise à la dernière minute.
Mouin B
Depanneur Mac Donald
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lavaltrie, QC J5T3L3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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il mouillait dans le camion jai perdu une tv et une ps5 en plus les pris du contract depart etais 100 $ de moins il me charge du gaz que jai pas pris
JULIE BThe overall experience was an absolute nightmare. The truck was not returned by the previous customer, and U-Haul customer service informed us that no other trucks were available. This put us in a very difficult situation, as everyone had already arrived to help with the move. We ended up waiting until 4 p.m. for equipment that we had reserved for 9 a.m. Given how unreliable your system appears to be, there should be backup trucks available in case something goes wrong. This is the third time I’ve had to deal with U-Haul, and similar situations have occurred each time. It is extremely frustrating. While your customer service representatives are polite, they are not equipped to properly assist in situations like this due to how disorganized the system seems to be. That said, the dealer himself was very helpful and did everything he could to assist us. I gave a 5-star rating specifically because I do not want this situation to negatively impact him, as he is clearly doing his best while dealing with understandably frustrated customers.
Jean-François AGreat experience with Uhaul Lavaltrie and Trois-Rivieres. Pick up was quick and easy, the employee even helped me get out of the parking since it was a tight exit. I recommend that you take pictures of the truck before leaving to avoid any issues ; the inside of the truck was a little dirty when I picked it up, and when I dropped it off they wanted to charge me a cleaning fee, even if I sweep the floor. Luckily, I had pictures proof that I dropped it off the same way I picked it up and customer service was really efficient to reimburse me.
Rebecca VTout était parfait. Le locateur avait même réchauffé le camionl mn avant mon arrivée.
Louis T