I had to purchase an adapter for the cargo trailer rented because the one on the trailer was missing. No matter what we tried, the brakes did not work on it, either. Otherwise the trailer was clean, the tires were fairly new and we traveled through 5 states effortlessly!
MARY M
Brakes Tires & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, MO 65536
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Customer Reviews
- 3.5 Average Customer Rating
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Online reservation took a little too long
BRIAN GThis was my first time doing a u haul and while I understand some of the things that you do are for the benefit of the customer it can still make for a tedious process. Like for example I went to the app and put in my info so when I got there I could just pick up the truck however when I got there I had to put in more info( I think there should be autofill) and then had to take pictures which if I would of knew I had to do that( it’s not stated you will need to take pictures, it might be apparent for some but not for me) I would have selected a time slot before dark to take pictures because here I am in the middle of the dark taking pictures. Then I had to wait on the pictures to be confirmed which took a while ultimately I had to wait over an hour before I could actually take the truck. I almost didn’t even bring my phone to begin with so I’m glad I did. And for the drop off for example one of my photos wouldn’t accept and I nearly ran late for work. Like I said I understand why it’s done just maybe if the business could do the inspection before you pick up or after it would save time, I would say before pick up would be better.
Jordan WThe people there did not ask if I needed any help. So maybe next time communicate with the customer ask if they need any help or need help with the 24/7 pickup.
Kourtney WWe turned the Uhaul in the day we were supposed to and got a call later that week saying that we were going to owe thousands of dollars because we hadn't returned the truck even though we turned it in. The employee we handed the keys over to didn't do the proper paperwork to get the truck turned back in.
Michaela W