We turned the Uhaul in the day we were supposed to and got a call later that week saying that we were going to owe thousands of dollars because we hadn't returned the truck even though we turned it in. The employee we handed the keys over to didn't do the proper paperwork to get the truck turned back in.
Michaela W
Brakes Tires & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, MO 65536
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Check engine light came on half way through are trip and got squirrely on the road. The truck also wouldn't start sometimes if you shut it off, you would turn the key and nothing, but I brought it back earlier and still got a late change because no one was in the office and I had to put the keys in the drop box
KENNETH SPicked up at 7am Saturday morning, drove 80 miles before the water pump literally blew up, throwing shards of metal into the interstate and stranding us on the side of I44 for 4 hours. Customer service was understanding but completely unorganized. They set up multiple tow's, then canceled them. The uhaul would not start, which meant no heat for 4 hours. No offer for refund. We had just filled the gas tank, 20 minutes prior to it breaking down. The uhaul was towed to our new home, where we unloaded. We were offered another truck that night, however there was no way to have 2 20' trucks in our driveway. We had an entire other house to pack and bring to our new home, yet knew we only needed the truck for 1 day. We had other plans for Sunday, yet spent it scrambling to get this move completed. The last woman I spoke to, about the 2nd Uhaul was beyond disrespectful. Call logs should be listened to and she should be offered extra training for her lack of concern and empathy.
Kendra DEverything was perfect. I couldn't have asked for more.
DEANNA DMake it cheaper.
Brayden P