Customer service stinks. Thw guythat first helped us wasn’t bad. He installed the trailer hitch to our vehicle When we returned the trailer(day use) they were very abrupt. Told my husband to “just go park it where you took it from”. No help especially with taking off the hitch. My husband is 83yo and could have used the help getting the hitch off our vehicle . It was VERY heavy and difficult to get off. Husband asked for a receipt. Was told they would email. Husband asked how can you do that since you NEVER asked for our email during rental for the day! Very poor communication and customer service Also, we had rain on our return - when we unloaded the items at our home we noticed a couple of items were damp. Suggests a leak somwhere.
ARTHUR L
The Gun Shop Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, FL 34748
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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There was no one there to help with the checkout. The app to check out the truck was terrible. It took me twenty minutes to get to the point where I could get into the lockbox to pick up the key. I spent another 10 minutes trying to complete the checkout. I finally gave up and just drove off. The truck itself was great. The dropoff of the truck was excellent. I just handed in the key. It took about 5 seconds. I didn't have to deal with the app.
Jerome JEasy pick up and return
Howard WIt was a great experience.
KEVIN RThe only down side is the time they open in the morning. I needed to pick up by 8:00am to reach my destination by 9:30am. They don’t open till 10:00am. I had to pick up the night before so I could reach my destination on time the day I actually needed the trailer. .
Scott G