This whole experience has been negative. I booked the truck on June 13, 2026. I received a text on June 26, 2026 saying that I would get a phone call by 5 PM that day to verify my location for pick up. I requested to pick up in Natchitoches, Louisiana. I did not receive a phone call so I drove from Alexandria, Louisiana to Natchitoches, Louisiana to find out they did not have my truck. The person in the Natchitoches location was extremely helpful and friendly and she found where my reservation was. It was in Leesville, which is another hour in the opposite direction. I drove from Natchitoches to Leesville to find out this location is a 24/7 location. There is no live person there. I had yet to receive instruction on how to pick up a truck at a 24/7 location. This pick up is a funeral home but luckily there was a number on the window. I called the number and again this person was extremely helpful and guided me on how to pick up the truck. I then had to drive from Leesville back to Natchitoches to load my belongings. From there, I had to drive to Pineville to load more belongings. And finally to my final destination in Woodworth, Louisiana. The truck then had to be returned to Alexandria. The only miles allowed were from the pick up location to the drop off location. U-Haul does not allow for the fact that you are actually driving somewhere to pick up belongings and load them? I paid over $200 to rent this truck. Why did it cost so much? Why did I pay extra miles? U-Haul should allow that when you rent a truck you are going to be driving somewhere to load belongings. Perhaps that question should be asked in the rental process so you could have all the fees upfront. There’s no other option besides U-Haul so I guess they can do what they want when people need to move.
Jana H
Semien Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesville, LA 71446
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- 2.5 Average Customer Rating
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It was hard to find and its a funeral home.
Cammie GActual employee to sign trailer out was not present. Did it over the phone before rushing to an appointment 15 minutes before my scheduled pickup time before I even arrived.. Forged my signature on the contract as she was not present when she signed it out to me. She had a friend there help me hook the trailer up who has no knowledge of anything to do with the trailer. The license plate was damaged with half missing, they did not know what to do and told me to take the trailer anyway risking a ticket. Would not recommend.
Leslie HN/A
DANNY WMy estimate changed by over a hundred dollars and then they charged me for gas when I returned it there was more gas in it than there was when I dropped it off.
Paula M