When I Reserve online I say no to insurance. When I pick it up insurance is added. Was not shown the additional charge, no signature required, no physical receipt given. Last time I rented the exact same thing happened but at least the person told me the insurance was added and I had a chance to decline. Looks like a system error where its added even when you say no. Overcharging me despite having refused it during reservation process.
don w
Supreme Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lehi, UT 84043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The rental was supposed to start at 7:00am, there was no one there, and the truck I was assigned was blocked so it could not get out. I had to make another reservation at another location.
BRAD AMake sure that the equipment is in the back of the truck. I didn’t receive my dolly. I’m want to make sure that I don’t get charged.
MARVIN AI changed reservations onsite because the size of trailer was not big enough- the new trailer was not inspected of cleaned, it was full of equipment (dollies & blankets) I removed myself, the blankets I reserved were not provided for me (I selected from those I removed), and they did not offer to help hook the trailer up, nor did they check it was done properly and lights working.
Ammon CThe guy was great. Turning left into their lot on a busy street was almost impossible. I was sad I couldn’t turn in my truck and the trailer at the same time. I don’t blame the location, I blame uhaul.
Jeffrey E