I have three complaints: 1. The cashier was more interested in taking care of gas and store-purchasing customers. At the same time, I was pushed aside continuously until he finally finished our transaction. 2. Due to a stroke, I have little use of my left hand. I asked for assistance, and being alone, he again took care of store customers first, ignoring me. I hooked it up myself. 3. The trailer hookup connector plug wire was so short I had to drive it home without connecting it. Then I had to drive to an auto store in Elizabethtown, KY to purchase a connection cord long enough to reach my truck's plug-in. The trailer itself was fine and easy to pull. I believe your dealer in Leitchfield, KY, needs to hire more help, or U-Haul needs to move their business to another site more attuned to serving your rental customers. This convenient store/ gas station is not giving U-Haul a good name. The equipment is there; the service is not.
charles c
Valero Fastway
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leitchfield, KY 42754
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Customer Reviews
- 3.5 Average Customer Rating
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BRIAN CEverything went well. Don’t know of any improvement needed except for no shipping supplies
Lawrence SWhile rental confusing, agent told me what was available but local supervisor contradicted her. 3 people told me different things. Valero did not have correct pricing supervisor gave me. Valero never checked me in. Never received emails. Just a bad experience.
clayton mClean the truck truck was dirty wet sticky floors and smelled like pet urine inside very nasty unfortunately I had no choice as this was a last minute need and there weren’t any other options in my area
william b