Hello, I'm not sure if the issue I had with UHAUL was a UHAUL issue, or a location issue. Trying to rent the truck was so frustrating. I had a booking and that was fine, but when I came to the location to pick up the truck, the computer system was VERY slow. There was one person in front of me, and it took about 1/2 an hour for them to get their truck, then it was my turn. Again, the computer was so slow and it took another 1/2 hour to get my booking processed. I had people waiting, ready to load the truck and this delay caused issues. I will say that the man who was helping me was very apologetic and tried to help as best he could. So...to whoever maintains the computer system for UHAUL, please upgrade it, fix it, or whatever needs to be done to make booking and picking up a truck easier. Thanks!
Kathryn K
Once Upon A Child
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lethbridge, AB T1J0B1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I believe we paid for an extra day but didn't use it . Would be great to be able to get a credit even it were an in-store credit. 9verall a great experience and will use again. Better to add onto for extra days then to assume you will use up the days. Then lose out on money.
Shane MThis is a busy store for kids clothing so not all the staff are trained for the U Haul rentals. We had to wait for someone to assist us. There was a discrepancy with the fuel gauge that was noted when we picked up the vehicle and we still were told to fill past this line or we would be charged for fuel. We returned the U Haul with more than needed fuel 15 minutes later and a lady took down the information. We received a phone call an hour later asking us when the U Haul would be returned and we told them it already had been. Disorganized in their process. The return process took about 40 minutes.
Elizabeth BNo comments.
Violet SLocation was easy to get to. A bit confusing as to where to park
Ronald E