I would probably not use this place as a U-Haul anymore. The employees of this place do not know what they are doing and refused to give me the key to my U-Haul even though I showed him everything was taken care of online. I had to have someone from U-Haul call them and tell them I could have the key. This was the worst experience I have ever encountered and I have used U-Haul multiple times with no issues. Definitely steered me away from using it again for a while.
HUNTER L
Anniston Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Train the outlet on handled hooking up trailers. Thankfully I knew how but the person handling it had no idea and even said they never help hook up the trailer. I was told on the phone that they'd be able to hook it up and make sure everything was good. Didn't even check lights. Just took a photo of how I hooked it up and left.
David Hhard time on phone don't know how to do the computer work
richard rThe original place I went to in Versailles,Ky had the U-Haul I needed. Then when I showed up they kept making up stories of how the 26 footer was broke down after I had already reserved it online because it was on the website. Then the individual I was talking to said they had a few other options in the medium size and as I went inside to rent one an old white male showed up and told me everything had been booked. To which I was a lie too. because I passed by that operation many times to move my house and every time the same uhauls were in the same place. Also, at the end of the night and every single U-Haul that had been there when I first went there had not moved. They both smelled of alcohol after being turned away I watched them walk into the bar next door. I felt discriminated against and absolutely disgusted with the way I was treated. I want to talk to someone about his situation because that old white guy was racists
Wes PTire light was low, the cab of the truck was dirty and the merchant charged my card twice. Very disappointed with the quality of service I was provided.
Alfred H