Customer Reviews for Anniston Mini Mart
(U-Haul Neighborhood Dealer)

9 reviews

1488 Anniston Dr   Lexington, KY 40505

(859) 551-3517

Location Hours

  • Mon-Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(859) 551-3517

1488 Anniston Dr
Lexington, KY 40505

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck had trash in the cab, location is difficult, staff in the store had no idea what they were doing to check me out for the truck. It did not go below 3000 RPM while driving, you could move the wheel 90 degrees in either direction you were still going straight, needs a wheel alignment badly, transmission has a hard time shifting gears. This truck is an accident or lawsuit waiting to happen.

Michele L. 
Rating:
3.0

Nice people. Thank you.

Tamika R. 
Rating:
1.0

This was the worse experience I have ever had with Uhaul. I was originally supposed to pick the uhaul up at Eureka Springs at 9:00 am. At 8:45 am, I was notified that the truck was not available because the other customer extended their time. I drove 3 hours to do so. I had to wait another 2 1/2 hours to get another truck. This was very upsetting and unprofessional because I was unable to help my daughter move her things out of her apartment.

SHEILA R. 
Rating:
1.0

I did a on-line check-in at 7:30 AM. Got there at 9:30 AM. Clerk could not speak English good. Language barrier. He looked on his phone and said I wasn't on there. He doubled checked and said oh here you are. Then he took pic. of drivers license would not take???? Ha d to use my wife's driver lic. took 45 min. to get the truck. Very disappointed. Poor customer service. I'm stopping in on the one on New Circle Rd. Which is were I was suppose to pick up the truck the first place. Going to talk to the manager.

Michael D. 
Rating:
2.0

I rented a truck and the truck was fine. I also rented a dolly and never received it then when I talked to the person at the minimart he has no clue what I was even talking about. Tried to call Uhaul and they told me I needed to talk to the guy at the minimart… just one big circle.

Thomas L. 
Rating:
1.0

Attendant spoke broken English, very hard to understand. U-haul did not have the supplies requested (dolly, pads) despite paying for them. Was told I could pick up at a closer location and then was told the night before I had to drive 30 minutes away to pick up the truck.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Limmea J. 
Rating:
2.0

Customer did not leave a comment.

tracy M. 
Rating:
2.0

Could barely understand the person waiting on me. He insisted that uhaul should have sent me a code for lockbox in order to access key. He refused to let me have truck without it. After wasting nearly 45 minutes of my time he finally agreed to give me code. Meanwhile my moving helpers stood Around with nothing to do costing me valuable time and money

larry B. 
No reviews have been submitted for this location.

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