DO NOT rent from this location. Office was a mess. The person checking me in had no clue what to do. She called the manager and he did it over the phone. My check out time was 2:30. When returning the truck at 12:02 p the office was locked and no one answered the door. They charged me for 2 days and said the checkin time was 2:45. It was not. I have proof I dripped it back at 12:02. DO NOT rent from this location!
Mark E
JJBA Towing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40502
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Customer Reviews
- 1.5 Average Customer Rating
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Vehicle itself was fine. The employee seemed bothered we were there to pick up something I had reserved days in advance. When my male partner came in, the employee directed all questions to him instead of me - who's name it was under. The office lobby was in a state of disarray - employees were watching a movie on television for a few moments before turning and greeting us.
JASMINE CThe staff are,awsome but do not pay attention to what the customer wants, thereby making a mistake
IKECHUKWU PI ordered a dolly and pads, neither were available so I had to go to a different location to get them and then return. The truck was very old and had a very loud whistle/ chirp.
DOUGLAS DI waited for over 30 minutes to get my truck because the person scheduled to be there didn’t show up to work. I also had my original pickup location switched to there because somebody called earlier in the week and asked if I would be ok switching locations for their convenience. I was told I would receive a $25 gas voucher for voluntarily changing pickup locations too and I never got it and was charged normally.
Patrick F