Stop charging for your mistakes. I will be filling a complain and requesting my money back. I took pictured and videos of when it was that I returned the truck,condition and mileage.
RAMON M
Aim Petroleum
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lincoln, NE 68503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This location is a convenience store, and while the staff was helpful, the check-in process was terrible because of U-Haul's Android app. I had to upload the same picture multiple times without clear error messages on what went wrong, a necessary step is to scan the location's barcode - but there was no location barcode to scan, only a QR Code to download the app. So I had to wait for the location's owner to come so he could check me in. It took me a half-hour to get checked in - entirely due to your crappy app. The question above is "Would you recommend this location to a friend?" -- it's not the location I have a problem with, it's U-Haul. I wouldn't recommend U-Haul to a friend.
David GI paid for furniture dolly & regular dolly but never got the furniture dolly.
Carmelita PI signed up online, but there was no computer at the location, and I was asked to fill in information on the cell phone the person working there was using. Total waste of time!! Then, when I got in the truck, the fuel gauge showed empty, so I went back inside and was told I could drive the truck, but I didn't want to run out of gas, so I put a couple of gallons in, since I wasn't going far. Then when I started to drive off, I realized that NONE of the dashboard displays worked, not the fuel gauge, the speedometer, the turn signals, the gear indicators...NOTHING...
Dean HReserving the truck was a real hustle. App failed, had to wait on the phone for over 20minutes to speak to an agent.
andrew m