The owner of this location was very helpful after Uhaul moved my reservation to a different location on short notice. I rate this location very highly - he got us on the road and answered all questions, very friendly and willing to problem solve. I would not hesitate to recommend Poppa Eds transportation. This rating does NOT reflect my experience with the wider Uhaul company, which was poor. I booked weeks in advance only to be told there were no trucks available the day before my move. I was placed on hold constantly as they tried to find me another option. Eventually Uhaul sent me nearly an hour away from my chosen location and did NOT offer any compensation until I insisted due to the extra gas, mileage, and time it would take to get the truck from so far away. This complicated my move significantly. If Uhaul cannot guarantee equipment availability they SHOULD NOT take the reservation. Further, I had reserved equipment to go with my truck and upon arriving at the new, further location, that equipment was not available. Unfortunately there was not another option for truck rental in my area, but I will avoid Uhaul in the future if at all possible due to this experience. Thank you to Poppa Eds for doing everything right in my difficult situation.
Erika F
Poppa Eds Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lindsay, ON K9V4Z7
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Customer Reviews
- 4.0 Average Customer Rating
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Owner of franchise very accommodating to me in that he allowed me to pick it up Sunday morning
BRENT TVery friendly and efficient to sign in
PATRICK SI did a remote drop off so ignore my selection for location not being clean and inviting. Jason, the agent at that location WAS helpful on the phone in so far as he could be. I had fuelled the truck up to full tank and there was no way to tell how much fuel it would typically use if driven in a normal fashion. By the time I was done it still had half a tank and I had received it with a quarter tank. His district manager "Griff" (no last name given but I'm finding out) would apparently not allow any compensation or refund for this which was the better part of $65 of fuel. I will not forget this underhanded, petty and cheap way of doing business. It is a poor system that allows this to happen. Trucks should come with a full tank and be returned with a full tank. Period. If you choose to not operate that way then make an allowance for people to be compensated OR at least put a notice in the truck stating how much fuel one is likely to need per kilometre. Then someone can at least calculate how much fuel they need and fill up accordingly. I am VERY unhappy about this whole situation. Disorganized and lengthy pick-up (see that review) and now being fleeced for fuel. I have been a customer of Uhaul across Canada for 30 years but you may have lost me for good with this rental. Start to finish I would rate it as 3 out of 10. If you're happy with that then don't do anything.
Deon QOffice was a pig pen and not marked very well. But Service was great and price was good.
DOUGLAS H