Stop using this location and locations like this. Using the local Gas and Sip for such an important situation in a person's life like moving across the country to Chicago from Denver is an insult to your customers! The person at the gas station was polite, but fairly uninformed regarding anything. I had made my reservation at a UHaul dealership 2 miles away and received a call the day before pick-up that I HAD to pick up my truck at the local Imart. NO CHOICE even when I asked! (Rude). It took me 45 minutes from the time I arrived to the time I was able to drive away, but because they did not have the packing blankets I had reserved, I actually had to drive to another dealership to pick up the 24 blankets I had reserved. Another 20 minutes out of the way! In addition, the fuel level on the contract was incorrect showing 7/8 of a tank on the contract and the actual level was 1/2 a tank. He was unable to change this in the contract and said it would be noted in the notes for the person at drop-off. IT WAS NOT!! This is why I took a photo of the fuel level with the starting mileage showing to prove it to the person at drop off, who completely understood my predicament and did not add any fuel charges that would have otherwise occurred. During the time I was trying to check-out and get my truck customers for the Imart kept coming in and I the gentleman at the counter would stop helping me and would help them. I do not blame him for this situation; he was doing the best he could with a difficult situation. I put the entire blame on UHaul for having this type of set-up and calling it more "convenient"! A dealership is 2 miles away and they should never be using this type of location for drop-off or pick-up!
JOHN B
Imart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Littleton, CO 80122
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Customer Reviews
- 3.0 Average Customer Rating
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We signed up for mobile pick-up to help with our own flexibility. We even booked at an official U-Haul location (not a third-party affiliate), and it was incredibly frustrating when we arrived in the morning to use the mobile self-check-in feature, only to find that a vehicle had not been assigned to our reservation. We called U-Haul support, and they informed us that the location had not assigned a vehicle for mobile pick-up—despite the lot having over 25 vehicles available. This was especially frustrating since we arrived early based on our moving schedule, and U-Haul completely dropped the ball. The mobile self-checkout is pointless if the U-Haul location doesn’t assign a vehicle for you to pick up. The issue was that the location wasn’t scheduled to open until 9 a.m., but our self-pickup was scheduled for 8 a.m. We had to troubleshoot for over 30 minutes until U-Haul was able to find us another nearby location. No discount was offered, and we had to drive farther and pay extra for the additional mileage. Would not recommend.
Danny MI paid for a dolly rental and there was not one in the truck. There was also no ramp.
Ashley CDidn't get the dolly I requested. Had to drop off and pick up from different locations, making me have to provide an additional ride to and from.
Megan MThere was no personnel at the Dry Creek location
LUZ D