Frustrating that there is only an opportunity to review the location and not U-haul as a company. My original reservation was changed WITHOUT MY KNOWLEDGE OR CONSENT from a 15' truck to a 10' truck. When I arrived to pick it up, they had no 15' trucks and their computer said mt reservation was for a 10' truck not the 15' truck my confirmation showed. They indicated that Uhaul had changed the reservation, not them, and there was nothing they could do, and worryingly, that this HAPPENS ALL THE TIME. Luckily I was able to get a 15' truck at a other location, but ZERO STARS for Uhaul as a company.
KENNETH S
Endurance Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Locust Grove, VA 22508
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Fantastic!
Richard Fequipment was in great working condition everyone was professional service was great i received a phone call the day before location was changed for pickup only 4 miles from original location lucky it was closer to me at that time all went well thank you .
Frank MThe staff was very helpful! Highly recommend this place.
Benjamin PWhen I brought up some issues to the shop manager he addressed them and made it right. Lots of companies ignore customers. When things do go wrong it’s good to know they have your back. I would go here again.
Thomas A