Not a good customer experience !! I reserved a truck in advance, But when I arrived, after waiting 10-15 min., they didn't the truck I reserved ! After trying to get me into a smaller unit, they then said "Oh, wait, your in luck, we do have a brand new one, it just has to be check in" Another 10-15 min. go by we are finally off, with a 1/4 tank of gas. Later that Saturday I dropped off the truck, after filling up with gas to 1/4 !! The the reservation system is a joke and the fuel surcharge is unacceptable !
PATRICK Z
Nuts and Volts Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lombard, IL 60148
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing! Great Service!🌟🌟🌟
REBECCA HThe truck I rented had over 100,000 miles. There were newer trucks on the lot, but this is what I got. The attendant drove the truck from another area of the lot - the low tire pressure sensor signal was on when I took the truck. Eighty miles into our trip that tire went flat and we had to call roadside assistance and get a new tire. The gas cap sensor was temperamental; it would trigger at times and we would have to turn the truck off to get it to stop. Finally the suspension system in the truck is shot. The truck is not road worthy, and needs to be retired. We have three more apartment moves this summer and will not be renting from uhaul.
STEPHEN CNo waiting time all ways ready
WESS NEasy pickup…very helpful.
JOHN B