The people checking out trucks inside were talking politics and complaining with other customers about gun regulations. It made me extremely, extremely uncomfortable, and.I won't be renting from this location again.
ELLIOTT B
Nuts and Volts Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lombard, IL 60148
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Customer Reviews
- 4.5 Average Customer Rating
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This location was awesome. However, the night before pick up Jean called me from the U-Haul location in Elmhurst confirming that as my pick up location even though when I reserved the U-Haul a month ago the Lombard location was in my email confirmation. I asked Jean if she was sure and she said yes and told me I could pick up the U-Haul a night early for no extra charge. I declined because I didn’t have a place to park it for the extra night. When I showed up to the Elmhurst location the next morning Jean informed me that they did not have my U-Haul even though she called the night before confirming. She said they had a number of reservations and my truck had been given to one of those people. I didn’t realize when she called me the night before she was saying pick it up now because we might not have it in the morning. She then told me she had been trying to call me all morning to tell me…I did not have one missed call from her. She also said she had been on hold with U-Haul all morning trying to find me a truck. I called U-Haul customer service, was on hold for maybe a minute and the customer service rep found me a truck right away…and guess where? My original confirmation location in Lombard. Had Jean in Elmhurst not called me the night before and told me this different location I wouldn’t have wasted my time driving there just to drive to the other location. Lombard location was awesome, the guy that helped me was super thorough, friendly, and helpful. I recommend Nuts and Bolts in Lombard I do not recommend the Elmhurst location. They just made what would have been an easy and flawless process a pain.
Catherine DMost everything was great. I felt helped and taken care of. The vibes were chill too, which was nice because I was stressing out from my trip. The only thing is that I wish I got a bit of a better inspection before I left the lot. Preferably from an adult. Still, everything worked just fine.
Kyle HWorst experience with the racist guy. Zero ethics and respect. Over charging costumers.
Ahsan SDid not meet a human at drop off location as it was Sunday after hours
Patrick L