Very disappointing experience. The truck was not clean at pickup, which already gave a poor first impression. On top of that, there was an issue with the seat belt/security sensor, causing a constant alarm for the entire trip. Listening to an alarm for the whole distance was extremely stressful and distracting while driving. This is really not acceptable for a rental vehicle and raises concerns about maintenance and inspection before handing over the truck.
Mohamed K
9521 3641 Quebec Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longueuil, QC J4J2V5
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Customer Reviews
- 4.0 Average Customer Rating
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The electronic mechanism that alerts you when the seatbelt isn't fastened was disconnected, so even when I fastened the seatbelt properly, the beep sounded every 20 seconds... very annoying. I picked up the truck when it had only a quarter tank of gas left. It was very difficult to estimate how to get the gas level back to a quarter tank when returning the vehicle. The vehicle was dirty, and the truck bed was even dirtier. When I returned the vehicle, the rental manager wasn’t there, so there was no way to verify if my bill was correct (mileage). I had made a reservation for 6 hours. I used the vehicle for 3 hours. Normally, I should have received a price adjustment. ... I was told it was the same price, but I strongly doubt that.
Cynthia IJe ne comprends pas! J'ai fait 73 KM et j'ai dû mettre 40$ d'essence. 20$ de trop. Je veux un remboursement de 20$. Je trouve cela désagréable. Le conteur d'essemble indiquait que le réservoir était plein, mais ce n'était pas le cas. Le véhicule était sale.
Michel GThe staff att he location dis a great job however your mobile application has a lot of glitches. I had to upload the pictures multiple times and it still did not work. It was very frustrating.
Alexandre LJ'ai vécu une magnifique expérience avec UHAUL et ma satisfaction est totale. Disponibilité, fiabilité, transparence, tout y est. Je vous le recommande vivement.
RODRIGUE M