The uhaul smelled like dog shit and the uhaul agent gave me that truck on purpose and didn't even tell me which I think was really foul of him I was not offered any compensation had to ask for compensation and then was only offered $19.95 I think I deserve a full refund the truck was disgusting and he did that on purpose when I could have been offered a different truck I was a full refund I was treated very shady
STEVE R
Intercambio LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This was one of the worst and most unprofessional experiences I’ve ever had. I booked them clearly for 4 hours from 8:45 PM to around 12 AM, but when I arrived, the guy acted like he had no idea and flat-out refused to accept a night return. He forced me to keep the vehicle for an extra day, even though that’s not what I booked. There was no parking available, and when I asked if I could just leave the truck for 20 minutes, he coldly said it’s "at your own risk"—zero responsibility or customer service. I had already entered my credit card online, but he rudely demanded a physical card, so I had to drive all the way home and come back again, wasting even more time. The staff was rude, careless, and unprofessional. And the vehicle? Absolutely disgusting—dirty, in horrible condition, barely drivable, and totally unsafe. I didn’t even load a single thing into it because it was that bad. I returned it first thing the next morning. Avoid this place unless you want stress, attitude, and a vehicle that looks like it just came from a junkyard.
SHUJATH MPicking up the van was great and fast. Dropping off at around 6:45pm though. Office was locked, people waiting outside. A person who said he was a worker collected keys from people dropping off vehicles, no uniform or anything on to show he was. Thankfully it was an employee I had to call the next day to make sure van I dropped off was ok. Finally received bill after having to call the 800 customer service number because the office was not answering.
CHAD KThe service I received was absolutely wonderful! Picking the truck up was easy and quick. Great customer service from the staff. I’ll definitely come back to this location!
SHANETHA DEverything. This was a horrible experience. U-haul basically screwed me out of almost 300 dollars.
DANIELLE M