Everything seemed great, when the 1st location I booked had cancelled on me, so they rescheduled me to this 2nd location. The lady owner and her husband seemed nice enough when I rented, but stuck $45 in fraudulent, phony charges AFTER I dropped the truck off! I never agreed to Safety Coverage insurance, neither on the location who cancelled on me or this 2nd location. I brought it back with exactly 1/2 tank, with 4.6 gallons purchased, and 47 miles driven. I have photos and videos of before and after I rented. These owners are the kind of fraudulent business owners who like to screw people over after the fact and break contract to pad their pockets with profit. I ain't paying $45 in extra charges. They can go fffffff themselves. And my bank account is empty so good luck charging it. And I'll file fraudulent charges with Chase if need be. No one is reading this, except AI, and I do not expect Uhaul to help me with this. I'm not sure I'll ever rent from Uhaul again with fraudulent business owners like this, harassing customers and overcharging them for phony charges. What a gd nightmare I now have to add to my ffffffking plate to deal with.
samantha v
Atto Finale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40299
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Everything was really good. No problems at checking and dropping off the e vehicle was easy to do thru the app
Kevin COUTSTANDING!
SCOTT HThe person Scott who helped me was excellent and very helpful!!!!!! It was a very successful experience!!!
Kenny MScoot and Maria are the best!
Deborah K