Easy drop off and very friendly operators.
Brad S
Hays Auctions & Appraisals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location here (S.Spring Street) was scheduled open at 8am. I put a order for 11am on a 5×8 enclosed around 9am with an 11am pickup. I arrive early around 10:45am and gate is closed, open sign is off, and no one is around. I call u haul before trying to enter u haul lot and customer service says they are open. I pull open gate, and start knocking on building doors to no avail. I'm on hold with customer service and they are trying to contact business to no avail. I see written on a 8×11" paper stuck to window a number to call for U-haul help. I'm on phone so I text to wife and she calls, no answer. She calls again and guy answers and says he'll meet me outside. He then is annoyed that he didn't get order and is accusatory while I show him order/reservation number and time. He boots the PC up and says, oh here it is but I'm early, pickup isn't until 11:15 and it's 11:12. Bad representative for U haul.
DAVID WThe fine folks that rent the trucks here are top notch. They were very helpful, and everything was ready to go as soon as I arrived. Thank you!
Jeffrey JAlthough I had booked in advance, when I arrived there was no Uhaul there at all. The manager inside was very helpful in finding me a new location to get a Uhaul, but it took time. The next location had a nice lady, but had no idea I was coming somehow, so was completely unprepared and was not in a hurry. She also didn't know how herself, and had no one to help me attach the trailer. I had driven down from Detroit and this added over 2 hours to my trip since the second location was the opposite direction of where I was picking up what I was hauling, and had to spend a bunch of time trying to figure out where to get a trailer.
NATHENE KThe pick up and drop off were very quick with Doug.
SEAN M