Engine light on when I picked it up. When I dropped it off I was told by the desk person that they had a bunch of trucks with engine lights on and that a mechanic said it was ok. I couldn't make up how bad it was returning this truck. They told me that it had to be parked in the exact same location as where I picked it up or they would charge me a special fee. When I returned it the parking spot had a trailer in it. So I just parked it next to it, but In order to reach the last parking spot available, I had to back the 26 ft truck over 100 meters since there was no place to turn around and the rear gas pump is directly In front of that spot. No help backing up, so I just did my best and got out to check every twenty feet or so that I wouldn't hit anything. Inside, the waiting area, many people were trying to buy weed while I was trying to return the truck.
Josiah G
Sunoco Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33548
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location is great always a friendly staff. The Uhaul app is appallingly bad, very clitchy and often having to reload the same information 2-3 times only to give the same information to attendant and the facility. Why do I need to I need to upload a selfie to rent a trailer? You have a copy of my drivers license the attendant has take my drivers license? Seems like a lot of redundancy
Keith BOkay
Jose VNothing to say about the drop off, I completed it in less than 30 seconds, without access to any system, etc.
JUAN LThe pick up location was changed by you (U haul) causing us to have to drive 80 miles out of our way. The two stops wound up making us 3 1/2 hours behind our schedule and caused us to get caught in the rain. We knew at the outset we would have to put some cabinets in the truck bed. Well, the rain destroyed all of them. Also had ro unload in the rain, not doing the remaining cabinets any good. The gas station we picked up the trailer at was a pot store. No doubt, my 7 year old grandson and I would both pop positive on a drug screen. They were nice but it took them 2 hours to do the paperwork for us to get the trailer. They didn't have the dolly we requested. We were charged for the blankets but were not given any. Going to try not to use or recommend U haul again. Thank you.
Constance B