Have the correct trip , driver, and equipment information as previously verified by uhaul staff.
Sharon S
Sunoco Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33548
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The entire process for the rental was actually 95% positive. The problem occurred after I returned the vehicle. I was charged $31.37 for not returning the truck with a full fuel tank. I did refuel the truck at their facility (Sunoco Lutz) and the station attendant (Bella Saiz) approached me to ask if I was returning it while I was pumping gas into it. I received a refund of only $11.29 from Duane Vanderwerf Jr., Area Field Manager.
Nicholas PTruck was very dirty and had a strong stench of cigarette smoke. The storage part of the truck had a los of debris from previous user and driving cabin was also dirty. The floor was dirty with food residue. I used the truck for about 5 hrs and when I returned it my whole clothes and hair smelled like cigarettes. As a non smoker individual it was a very bad experience driving this truck.
Alexandra ZPick up was a new, 1st day, person. He was very professional and knew what to do. When he had a question, his manager was a video call away and in less than a minute resolved the question. This demonstrates quality processes and excellent customer support.
Paul STold him about the blanket that were missing didn’t offer me a refund.
Jacob J