Bugs in the van, and charged more than what I drove. Yes I said 60 miles, but it was less than the miles that I drove
Michael C
Sunoco Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33548
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Customer Reviews
- 3.5 Average Customer Rating
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They chose insurance for me when I didn’t. They tried to get me to pay 22 for gas when I gav it back more then he gave. I waited 1 hour because they were too busy to deal with me. They gav me a truck with a nail in it whe told me to put air in it
JOEL DHave the correct trip , driver, and equipment information as previously verified by uhaul staff.
Sharon SThe entire process for the rental was actually 95% positive. The problem occurred after I returned the vehicle. I was charged $31.37 for not returning the truck with a full fuel tank. I did refuel the truck at their facility (Sunoco Lutz) and the station attendant (Bella Saiz) approached me to ask if I was returning it while I was pumping gas into it. I received a refund of only $11.29 from Duane Vanderwerf Jr., Area Field Manager.
Nicholas PTruck was very dirty and had a strong stench of cigarette smoke. The storage part of the truck had a los of debris from previous user and driving cabin was also dirty. The floor was dirty with food residue. I used the truck for about 5 hrs and when I returned it my whole clothes and hair smelled like cigarettes. As a non smoker individual it was a very bad experience driving this truck.
Alexandra Z