When we initially picked up the truck, I noted in the app that the truck was clean. However, in the back of the truck, there were shattered pieces of mirror and other debris that should’ve been cleaned out before allowing it to be rented. The location does not have a customer service desk, and the lockbox was jammed shut by the key fob. It took us 15 minutes to slide the door open enough to get the key out, which was made even more frustrating by the below freezing temperatures. The truck was backed into a pile of snow, so the required photos that we had to take through the app required us to trudge through snow nearly a foot deep. Next, and perhaps this isn’t the location‘s fault, the app refused to save the photos we had taken. The location has limited access to cellular data, so if that was the issue, then it was the location’s fault. For those lacking expertise in maneuvering a moving truck, there was limited space to back the truck into it spot once we returned it since there is a bank of storage units directly in front of the trucks. Thankfully, my husband is an experienced box truck driver, but even he had to wiggle around back-and-forthto get the truck back into its space. The truck itself had steering issues so when we returned the truck, we did recommend that that be addressed. We didn’t choose this location, U-Haul moved the reservation from the location that we chose to this one. I would not choose it again.
Leah H
LNB Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macedon, NY 14502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Owner met us for the pick up. Drop off completed using App. Could not have been much easier.
Christopher ONeed the lot plowed or maintained was tricky to get the empty truck out of the lot as there a small hill leavening and the truck wasn’t happy being pulled out of the parking spot.
Melissa WToo dark for off hours pickup.
Gordon SDon't request any items they wont be there
Megan B