The truck was filthy and I had to sweep it out and wipe down the seats. There was also a light on the on the dash, maybe the tire pressure. The attendant at the pick up location also never went over all the pre checks like mileage, gas level, and condition of the truck. When I got home I received the link and after a call to U-Haul I was told by the representative that there was nothing that she could do. The incomitance was next level.
Mark G
Savers Mart West Warwick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Warwick, RI 02893
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Customer Reviews
- 2.5 Average Customer Rating
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The cab had stuff left in it like nasty hair elastic the back was not swept
Tammy TI rent the unit for pick up in another location since it was super close to my house and I do not have a car. The morning of the rental they sent me a notice saying I had to pick it up in a different location which meant I had to walk 2.5 miles to get there not cool. It threw off my whole day And made the experience. Very frustrating and I had to walk 2.5 miles back home again. this should not be allowed to happen.
Steve SUnderstaffed, had 1 person running the gas station and uhaul rentals. I had to wait 20-30 mins to get the rental as the worker took care of gas station customers as number 1 priority and took care of me in-between those customers and I waited another 15-20 min on the rental return.
PRESTON r