This may not have been known by the location, so I do not fault them for this...just bad luck. It appears that the tire may have been capped at one time, and shortly after departing the location while driving down the road the cap flew off of the tire...over half of the tire was missing exposing the threads (but the tire was still inflated). Because I was only doing local haul I did not get the insurance...which I should have purchased anyway. I purchased a new tire and had it put on, and continued with my move. I have never had an issue with UHaul prior to this time and this one incident does not change my overall opinion of the company.BRADLY M.
Trailer Rental & Towing in Madison, MS at Storage 51
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Madison, MS 39110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Have someone that will answer the phone when they are having problems to getting access to uhaulMEGAN N.
The representative was okay. Not excellent but not terrible. Took him about 20 min to find my reservation because his computer kept shutting off (I was in a hurry), then proceeded to remind me three times that I could not leave with the trailer without working lights. Which were just fine, even bought a new light adapter from him. It was just the way he kept saying it... wasn't really customer service oriented. But overall, trailer and dolly worked great and were in good condition. Thank youTodd S.
The male at the location has terrible customer service skills. I was charged for 2 days but only kept the vehicle for 5 hours. There was an error with checking the vehicle back in and I had a time stamped call log to show where I attempted to call twice. He refused to assist or answer any questions. It was raining when i retrieved the rental on Saturday and it was parked in the mud. I was charged a 25$ fee because the mud got in the truck (yet this location parked the truck in the mud). The service at the location is horrible and I refuse to ever use them again.Kimbly D.
The guy running the place is a jerk. Absolutely will not lift one finger to help you. This is the second time I have dealt with him. No more. I will use another location farther away.MARY R.
I was charged a cleaning fee plus the tax that associates with this! Also I received a dirty 20 foot Uhaul. There was, what appeared to be dog hair all over the storage part of the truck but yet I get charged a cleaning fee. The place is well kept but in my opinion their needs to better customer service as to dealing with the public. Not treating someone like they are just a number. If I was Uhaul I would not let them rent out my equipment, y'all are getting a bad reputation because of them. Good luck to y'all and hopefully other people won't experience this disservice!RALPH L.
When I pulled in the driveway I received a call telling me where to park the trailer inside the fence. I was also told that if I had not folded the blankets I would be charged $2/blanket. After spending a few hundred dollars to rent a trailer and blankets it seems pretty ridiculous that I need to fold the blankets or pay an additional $12. Also, no one came out to help me unhook the trailer which was surprising to me.Joseph L.
Best Uhaul experience! We have had several bad experiences and mixups at other locations.LISA A.
The drop off site was closed can not really rateJACQUELINE N.
When i went to pick up trailer I was early...20 minutes before pick up time. The place was locked up. No sign indicating the employee was gone to lunch. There was a phone number to call. I called the number four times and text once. No response. I understand that everybody needs a lunch hour, but when you show up to a place of business that has working hours from 10-3 and gives you no indication that they are still in business, it makes you question if they are still around. Especially in a time of Covid where businesses are shutting down. The location needs to post its lunch hours or have employees take lunch at work.Andrew C.
Drop off location was tight probably due to their unreasonable office hours. Closes at 3 pm during the week. Storage facility, U-Haul is a second thought. Small parking lot outside the gate. Was crammed pack with returning U-Haul trucks.colin F.
Self service and user friendly.STEPHEN M.
Truck didn't have any gas in itCLEVELAND D.
Your phone customer service is the worst. 30 minutes on hold to be transferred then not helped. SucksBritt M.
Nothing. It was so easy!!Tammy B.
The person representing U Haul needs to inform the renter what a day rental is I picked up the truck around 930 am and noticed on the email sent to my phone it was due back at 345 pm the same day. I did not get to finish moving in the U Haul because I could not take the chance on gettin charged another day.James C.
Everything was smooth. Contactless pickup worked well, and even though we had forgotten to bring a hitch/towing kit, we were able to purchase one on site without issue or delay.Benjamin B.
When I went to this location to pick up my truck I was referred to go online and complete the pick up . I did and had to wait over 1hr to actually get my truck due to the representative not assisting me when I told him I didn't receive a lockbox code to get the keys. The rep acted as if he couldn't complete my pick up so I had to to call the 1800 number only for them to say that he in fact could assist me . After going back and forth for over an hour and half I finally was able to get my truckAelicia T.
I scheduled an online check in to pickup at 8 a.m. When I got to the location to pickup, the truck was locked behind the gate and I had to leave and come back at 9 a.m. when they opened. It set us behind having to pay someone to help us move. Frustrating but it was all worked out.Kelly C.
I think everything went well. I picked up and dropped off at this location.Larry R.
Do online check insEmily C.
Hard to communicate with the manager. He did not inform us that they'd be closed on July 4 even though we told him we may need it for two days. No instructions about what to do when we returned it. They were closed so the trailer was dropped off and a message was left at his phone number.Tony A.
Very limited parking outside the fence, after hours.Greg C.
The rocks make it hard to get to the building. The workers are very unconcerned about guest calls and check-ins. They won't even open the gate when you pull up and talk t you from the phone while you sit beside the streets.. I fund this rude and impersonal..Kaleshia P.
Communication is key. My representative went over everything just to make sure I had what I ordered & for that I give 5 starsEMILY C.