Office was not accessible, clean or professional. Person did not help me check tail lights (until I asked) nor offer any safety instructions. I will avoid this location in the future
Trailer Rental & Towing in Madison, WI at BHA Resale Store
Moving to or from Madison, WI? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Madison, WI 53704 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Madison, WI
Cargo trailers in Madison, WI are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at BHA Resale Store!
Utility trailers are perfect for towing large or oversize cargo in Madison, WI 53704. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at BHA Resale Store provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Madison, WI and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Madison, WI online today!
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This really was not the drop off location we had requested. It was about 20 miles out of the way from our requested location and we were charged extra for putting extra miles on the U-Haul.
My experience has nothing to do with BHA resale. My DISPLEASURE is with U-Haul. Whenever you make a reservation, it's merely a suggestion. I got called 2 days before my rental (reservation made over a month before!!) and was told my truck was to be picked up 80 miles away....yes, 80 miles away. I refused as this is absurd to make me go 80 miles, pick up a truck, drive 80 miles back to where I had originally scheduled to pick up the truck. Uhaul refused to have one of their employees drive the truck to where I had reserved it. After much complaining on my end and multiple phone calls, a truck magically appeared in the city where I wanted it. Uhaul is a TERRIBLE company and the only reason why it's still in business is there aren't many other choices. I will avoid Uhaul at ALL costss.
The location is nothing like the other locations near by, no experience to help hook up, no equipment if needed for lights.
I ordered a 17' truck 2 months in advance but the only truck available on the day of pick up was a 10' truck. This was extremely upsetting as it caused me to have to pay extra fees in order to move my place with a smaller truck.
It was a resale shop/uhaul. There was no signage outside the store to indicate it was a uhaul. The uhaul I wanted to originally use was closed on a Saturday?! I have always used uhaul but this experience was bad.
I accidentally left the cab lights on
Friendly but slow service!! Took 20 min to check in and 30 min to return.. no line
You could check the truck to make sure the wiring works for trailers before you give it to a customer who loads it only to find out the wiring does not work and a trailer cannot be attached!!!! This was incredibly frustrating!
The trailer was parked in an icy area. The owner of the Uhaul dealership told me to hook up the trailer while he finished the paperwork. I went out and fell on the ice. Also when left and got down the road I found that the tire was very low so I had to go our of my way to inflate it. Not very good experience.
The place wasn't even open at 10am. We waited until about 10:13 for someone to show up and open the store. Then, the person working didn't even know there was a uhaul being picked up today. I did the express check in but it still took forever for them to get us checked in and on the road. We were also told they didn't have a utility cart that we requested and needed for our move. Then we found out they didn't have the 12 moving blankets we requested as well. Then before leaving they had to go clean out the back of our truck cuz it was dirty and full of leaves! It was a terrible experience and I don't recommend having them as a dealer.
dont send me from one location to another without sending me an email or a text.
they were confused and lacking in the added items I had requested.
The BHA Resale Store was very helpful. However, I had an issue with the overall U-Haul experience before I got there. I had reserved a trailer and hitch online to be picked up at 9am at a location near my furniture pick-up. The reservation was accepted and I made arrangements with others (e.g., movers, etc.) based on this location. The pickup location was then later moved to a location several miles away due to the lack of one-way trailers at the original location (I was surprised by this, as the location was accepted for my one-way reservation online). I then proceeded to the new location and found that it did not open until 10am, so not only did I need to drive an additional 15 minutes farther each way, I needed to wait around for an hour, hoping that someone would show up. The BHA Resale Store was very helpful, but did not have information about me needing a hitch. They don't sell those there. So after my additional driving around and then waiting an hour for the place to open, I still didn't have what I needed from the U-Haul reservation I made online. I finally got a hitch and then the trailer from BHA Resale, although it was an two hours later than it should have been This had a domino effect as we had several people in different locations waiting around for me to show up with the trailer. BHA was great during this experience. My issue is with U-Haul overall and the non-integrated website. Ridiculous for a national company.
Gentleman was rude when he called to confirm my reservation. He did his best to talk me into finding another location because he didn't want to rent me a trailer. The trailer itself had issues with its lights on pickup. I would not recommend this location.
The lady working at this location is just wonderful,!!!
Have the original location and time I "reserved" available. The owner of the business at the pickup location was 15 minutes late, yet we were charged with the original pickup time. He also didn't seem to know what he was doing and was not helpful in letting us know where our drop off location was. He told me I had to look it up myself and didn't tell us it had to be within 24hrs. We were told anytime the next day. When your website and emails state multiple times that there is a reservation but it isn't really that is misleading at best.
Really liked personal friendly experience. Great to talk to real person and not an App. The truck had a broken dome light and wasn't very clean inside, but didn't expect much.
This location is a junk resale store that is cluttered and filthy. The office where you sign in and check out is in the back, secluded, cluttered, filthy and creepy. The guy was nice, but the place is awful. Also, my hitch did not come with a ball ( I didn't know I had to purchase it separately, no one told me that). This location had no balls. I called customer service and ended up being connected with some woman in Arizona. She was extremely rude when I told her I needed a ball brought to me. She said "Well, that's not gonna happen! You can leave a msg with the manager of another store". Arrrggghhh. Horrible predicament.
Easy, efficient pick up and return.
We made a reservation for a 20' truck and selected a pick up time of 9:00 AM at a U-Haul location one block from our home. When purchasing moving boxes at said location, we spoke with a customer service representative who informed us that they did not have lot space for 20' truck. When we finally did get our confirmation, we were told to pick up our truck at a location on the complete other side of town. Furthermore, the location that we were confirmed to pick up did not open until 10:00 AM, so they were not able to accommodate our original reservation. When we went to pick it up, the employee was 10 minutes late, so we ended up leaving the lot with our truck at 10:45 AM, which is an hour and 45 minutes later than the time we had desired.
After picking up the truck when we got back to our house to start packing we realized that the previous customer had left a lock on the truck so we could not access the back at all. This was not a small lock. We had to ask a neighboring construction crew to borrow their grinder to get through the lock. If they had not had one then we would have been waiting for up to 2 hours for roadside assistance to cut off the lock so we could begin moving. That was not ideal. I feel like that should have certainly been caught when the vehicle was inspected upon its return prior to us getting it. How else could they have checked to make sure it was clean etc.?
The original drop off location was Chet's in Madison. It was changed to BHA resale shop........no explanation why. I had a 26' truck so I suggest making a dry run with your car to find a gas station and the drop off site. BHA was further than Chet's and further than a u-haul warehouse that was even closer to my house. I don't understand why u-haul lets one pick the locations when they change them anyway.
The store was a little hard to find (it's in a resale shop), but the employee checked us in and got us going pretty quickly. I would recommend this one over the other locations I've used in Madison.