My issue is with U-Haul and not Iron Horse. I reserved a 26' truck and a car dolly to be picked up in Lake Stevens, WA. The night before I got a message that I could pick up my truck and dolly in Poulsbo, WA. This is across the Puget Sound from Lake Stevens and requires a ferry toll each way. I called the morning of the pickup and the agent found a truck that was a 90 minute drive each way, but no dolly. What is the point of having a reservation system if you cannot deliver at the time of pickup?!?!?! I called U-Haul and explained what happened and was given the feeble excuse that this is their busy season. They offered no compensation for the hassle. The worst part is, I have to rent another truck for the same route later this month. I can't wait to hear where that has to be picked up and the excuses why they cannot have the equipment where you want it and when.
James H
Iron Horse Hay & Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Valley, WA 98038
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- 4.5 Average Customer Rating
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Wonderful customer service. Will rent from this place again in a heartbeat. Thank
Bryan RDrop off location was very professional. Drop off was quick and smooth.
BRYAN PPlease see the comments above. The comments that I left above have no reflection on the locations. The comment is strictly meant for whoever it was that called me on the phone from U-Haul on the day that we left with the trailer.
RICHARD CThe staff was more helpful than any other U-Haul location we have used. That young woman deserves a raise!
JAMIE N