The customer service rep that handled my extended rental, prior & after ( i had her three times on different calls ) hung up on me various times, she was very short & ignorant. I was confused & she didn't have patience, very,very, very ignorant. 1 & 1/2 hrs to actually finish a pick-up over the phone. Thats the only reason i said i wouldn't recommend that location or any other that has to do with having to deal with that one customer service rep. The rest of the ladies were great bit she was a nightmare.
Miguel R
Treassure Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maplewood, NJ 07040
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Customer Reviews
- 2.0 Average Customer Rating
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Zero stars. We were unable to rent the truck b/c there was no one there, no one answered the phone and no one called us to provide the code to the lockbox with the code. Thank goodness we had flexibility with this move and it wasn't critical to get the truck but I'd be raging mad if I had an urgent move going on.
Lauren SThere was no sign at all with a business name. No one was in the Suite and it looked abandoned. We received the truck with just 3/4 of a tank of gas and left it totally on full. We ordered 12 blankets which this location did not have. We had to go to another location in the morning to get blankets.
Ruth AThis is not necessarily a location specific review, but rather a review of my entire experience. My pickup and drop off location were changed the day of or the day before pickup/drop off due to the truck I ordered not being available/location not having capacity. I reserved a dolly, hand truck, and moving blankets when I made my initial reservation and the truck I picked up did not have any of the equipment in it. When I called, I was directed to another Uhaul location to pick up the equipment that I ordered (Madison NJ) and I was told by a rather confrontational team member there that they could not give me all the equipment that I ordered. However, after a conversation with his manager, he was able to provide me with some equipment to use. The truck also did not come with a lock for the back gate so I was unable to load anything before the morning of my move due to the inability to secure it. Overall, a pretty awful experience. The customer service team was very helpful.
Matthew MLock box was empty. Ended up having to contact customer service to find another key, to a smaller vehicle than the one I reserved, causing me to have to make more than one trip.
Michael K