I reserved a trailer in Casa Grande AZ for a pickup on Monday the 14th of April. I got a call late afternoon on the 13th of April that said they didn't have any trailers for me to pick up. I had reserved it for the 14th for five days one way. I had reserved it two weeks prior and called last week to make sure it was ok and to pick it up on the 14th and was told, not to worry it would be there. It wasn't. The ep from Casa Grande said they found another U-Haul an hour away that I could use. I asked if it could be delivered to Casa Grande and was told, no U-Haul doesn't do that. I had to go pick it up the next day which really threw my schedule out. Then when I got to the new location, they had a problem with the computer, and I waited at least an hour to fix the "home office" problem. I didn't get a receipt or any paperwork for the transaction and drove off thinking I paid the $169.00 for the one-way trip. When I got to Eureka CA to drop it off the bill was for over $200 plus and I asked why, and the clerk said I had taxes and insurance that I bought at the point of pickup. NOT! I was never told it was even an option! On the good side, the trailer was great. Well taken care of and served the purpose perfectly. Just very poor communication from the Casa Grande location. The location near Tucson did their best to facilitate my request but apparently Casa Grande gave them bad information. This entire experience really created difficulty for me simply because Casa Grande rented my unit to someone else before checking, that it was reserved and should not have gone out. I understand mistakes but I would have had the other location deliver or had U-Haul people deliver it to Casa Grande to assist my customer. Stan Smith
STANLEY S
Premier Vehicle Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Marana, AZ 85658
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- 4.5 Average Customer Rating
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SCOTT CCesar at the Tangerine Road UHaul pickup location was helpful and efficient.
greg hThe person at this location was very helpful and let me know what to expect when renting and returning the trailer. He is an asset to the company.
RONALD PThe manager Cesar onsite was very helpful. Will return because of him. Zach
ZACHARY B