When we dropped off there was nobody there. I had to do app. checkout. We were told someone would be there to check us out. I had nobody to give the keys to. I called 1-800 # they informed me to just lock the keys in the truck. I not that stupid so i refused to do that. was told by another 1-800 call to your company to just leave them somewhere and take a picture! It was a real pain to have to deal with such a bunch of people that don't know what they are talking about. later that day I was called by the person in the dale Indiana U-Haul office that informed me i dropped it at the wrong building (It was the building with the drop-off address on it) but he said that is the building where they get serviced. the door was open but nobody around! (We were there at least 1 hour) He also called my other contact and told her they would have to charge the card for a locksmith call to get the keys out of the locked truck. I never locked the keys in the truck even after being told to do that by one of the U-Haul Reps on the phone!!! (I don't do dumb things like that) So to sum things up for you my experience my pickup in Ooltewah (RHODES) Karri was great. Dropoff at Dale Indiana couldn't have been much worst. Lynden Wiscaver 423-510-1977
LYNDEN W
Patriot Station Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mariah Hill, IN 47556
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Customer Reviews
- 4.5 Average Customer Rating
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The guy was so nice and made the process so easy was in and out in 10 min when I returned it while I was putting gas in it he was checking it in only took about 15 min so easy especially during a move
CHRISTOPHER NVery pleasant experience with this vendor. Friendly, polite efficient. Highly recommend this dealer.
JULIE WThey were friendly yet professional. A pleasure to work with. My first time using uhaul .highly recommend.
KARIN VThe truck was disgusting. We spent 2 hours cleaning the inside of the cab, as well as the box, before we could even begin to load. It was the only one available within our range so we were stuck with what we had. The steering was messed up, my husband had to drive in the 10 o’clock position to keep the truck straight. The trailer lights weren’t functioning properly - specifically the right side back lights.
JUSTIN H