This was a horrible experience. I believe I chose this location because of distance to my home and availability but I regret doing so. Upon arrival the sales person at the pick up location informed me that he did not have the moving blankets I requested in my reservation. The next thing he told me was that the truck I rented had an empty tank and I would have to get gas immediately. When I entered the truck it was noticeably dirty. Also the dashboard read that tire pressure was too low. I went to get moving blankets at another U-Haul location and there was plenty of availability for the truck I rented in their lot. The woman working at this location also informed me that third party locations never have blankets or moving supplies. Which was never noted in my original reservation. I also called U-Haul in real time and the woman at the customer service line could offer no assistance. She also claimed my reservation never included moving blankets because the man at the pick up location had edited the reservation to remove them from my bill. Suffice to say my move was delayed up to an hour or more with pick up and drop off of the blankets as well as getting gas. Please get back to me with comments.
BRANDON M
Total Box Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marina del Rey, CA 90292
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly staff
Adrian HExcellent customer service, very attentive & efficient!
LAQUITTAH FExplain that you have to use the app or website to return after hours or you get charged an extra $20.
PAULA KAbsolutely disgusting dirty truck. Food on the floor and in between seats. Truck felt like it was going to shake apart (especially when braking). Interior lights didn't always work. Seems to be consistent with U-Haul these days.
DENNIS T